Accessibility Statement

This accessibility statement applies to the Kent Travel Saver Applications system run by Kent County Council.

The content on this website is designed for everyone to find, read and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and content information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website.
  • If you find an accessibility problem not listed on this statement.
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Complaints process

Once you have reported a problem with our website, but you are not happy with our response, you can use our complaints process to register your difficulty.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about accessibility of this website

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance item listed below.

Non-compliance with the accessibility regulations

Integral to this website is the need to upload or capture a passport style Identity photo and, critically, to crop it to the correct aspect ratio for subsequently printing on the required travel pass. This involves the drawing of a crop box around the image by clicking and dragging functionality. No alternative to this process is envisaged.

Third-Party Content

The website includes a temporary pass-through to a third-party website over which we have no control and are not responsible for the accessibility of this content. The same applies to links within this statement to non-KCC websites.

Preparation of this accessibility statement

This statement was prepared on 03/07/2023.

This website was last tested on 23/06/2023. The test was carried out by Kent County Council.